Managed VPS accounts are 100% fully managed. With this plan, we keep your server running happy and healthy with proactive management and monitoring. Spend less time worrying about your server and more time running your successful business. Managed VPS service includes the following:

• Initial setup and configuration Server Hardening (Security)
• Service Monitoring and Response (FTP, SSH, HTTP, HTTPS, mySQL, SMTP, POP)
• O/S Critical Updates and Patches
• Control Panel Critical Updates and Patches
• Approved Software Install and Support
• DNS Setup
• SSL Certificate Install
• Troubleshooting and Repair Server Problems (normal load)
• Backup and Data Recovery (if ordered)
• HostInABox Control Panel Software
• No root access or HyperVM
• We handle root access needs (up to 12 incidents per month or 4 hours total)

Semi-Managed VPS accounts are paritally managed. With this plan, we will handle your server administration needs upon request. This includes things like troubleshooting, repair, installing approved software, etc. Semi-Managed service includes the following:

• Initial setup and configuration Server Hardening (Security)
• Service Monitoring with Emailed Notice (FTP, SSH, HTTP, HTTPS, mySQL, SMTP, POP)
• Root access and HyperVM is included
• We handle root access needs (up to 8 incidents per month or 2 hours total)